Well I just got my superchips and I went out to my truck, plugged it in, went through some setup, and I got a message saying "tuner needs update". Ok, so I went inside plugged it into the computer, the comp reconized it and asked to install software. I clicked ok, and it says cannot install because cant read device. Ok, so I went to flashpaqs website and read some trobleshooting faqs, tryed everything and still nothing. Apparently it needs to power on to install the software. I found out maybe its not powering on because I need a powered USB hub. Ok, so I go to best buy and buy one. Get home and of course, still not powering up and im still sitting here like a jackass without a tuned truck. Can someone PLEASE tell me what the hell is going on? Need some help ASAP.