So about 1 month ago I cranked my torsions and had my alignment checked at Big O. They had it in the shop for 30 minutes, and they charged me $69.95. I have been driving it for the last 3 weeks and it just hasn't felt right. It pulled a little bit to the right. So I went to another shop and had them check it out. BIG 0 DIDN'T DO ANYTHING! This new shop had to use a torch to heat up the tie rod end to break it loose to align it right. And the new shop that did it right only charged me $55.00. I called Big 0 and gave them heat. The manager says he is going to talk with the employee and call me back, so we'll see what happens.