DodgeTalk Forum banner
Status
Not open for further replies.
1 - 13 of 13 Posts

·
Banned
Joined
·
256 Posts
Discussion Starter · #1 ·
Ok here is the dilemma...friends of mine are currently leasing a 2003 Durango R/T that has 27,000 miles on it. Up until now they were going to keep it after the lease was up. Now they are having problems with it left and right. It's in the shop right now, been there for a week and a half and they have no idea what is wrong with it. They have gotten nothing but the run around. Question is, when they go to turn it in would it be more worthwhile to turn it in to the Ford dealer where they plan to get their next vehicle or to the dodge dealership where they bought it? This said, they added a DVD entertainment system and a remote start/alarm system and put $4000.00 down on it when they leased it. In your honest opinion would be the best route so they don't get screwed in the end? Also would them selling outright on their own be better all in all?
 

·
Banned
Joined
·
256 Posts
Discussion Starter · #2 ·
This is the first time I have gotten no responses, no one can give me an advice, suggestions, opinions, etc.?
 

·
Registered
Joined
·
4,953 Posts
It all depends on the situtation....

First of all what problems are they having with it? I am not a fan of leasing but if they turn it in where they originally leased it they tend to be lean on any kind of damages or problems that you normally get charged when returning a lease. The only catch with this is that you have to lease or buy another dodge.

By turning it in at the Ford dealership they may do the lease return for your friend and POSSIBLY eat whatever charges may come with it OR they may just tell him to end his lease on his own and come back for a Ford.

When it comes to re-sale that all depends on the buy out price at the end of his lease. If the buy out is low then he should buy it out then sell it at a higher but reasonable rate....this way the truck is gone and he made a few bucks after paying off whatever loan he had to get to buy it out.

I hope that helps.

-Scott :cool:
 

·
Keystoner
Joined
·
5,534 Posts
If it was me I'd sell it privately. Another thing I would do is pull out the DVD & anything else aftermarket and sell it on DT. You know as well as I do that the dealer isn't out for your best interest.
 

·
2000 Durango R/T
Joined
·
1,065 Posts
Remove anything they added (that they can still replace with the original), sell those parts seperate, then sell the Durango privately.
 

·
Registered
Joined
·
3,722 Posts
Also, you are not specific on the problems they are having.
 

·
Banned
Joined
·
256 Posts
Discussion Starter · #7 ·
Its hard to specify problems since no one knows. It has been in the shop for almost 2 weeks now and no one has any idea what is wrong with it. From what I was told, when it happened they said that they heard a loud noise coming from under the hood. The 4x4 engaged on its own, the steering wheel locked up and the brakes were hard to push. The people keep telling them that they have hooked it up to machines and nothing comes back saying error. They now have a specialist in to see if he can find the problem, from the sounds of it it doesn't sound hopeful at this point. Now the question lies, what happens if they can't fix it? What will happen as far as getting another vehicle? Its just a big run around right now, they finally got some answers when he went to the dealership today dressed in his police uniform but no definate answers. To top it off, they haven't even offered them a rental!
 

·
Banned
Joined
·
112 Posts
R/T_Brett said:
Its hard to specify problems since no one knows. It has been in the shop for almost 2 weeks now and no one has any idea what is wrong with it. From what I was told, when it happened they said that they heard a loud noise coming from under the hood. The 4x4 engaged on its own, the steering wheel locked up and the brakes were hard to push. The people keep telling them that they have hooked it up to machines and nothing comes back saying error. They now have a specialist in to see if he can find the problem, from the sounds of it it doesn't sound hopeful at this point. Now the question lies, what happens if they can't fix it? What will happen as far as getting another vehicle? Its just a big run around right now, they finally got some answers when he went to the dealership today dressed in his police uniform but no definate answers. To top it off, they haven't even offered them a rental!
R/T_Brett,

If the SUV's still under warranty I'd wait it out to see IF they can solve the problem. I wonder what "Load Noise" can from under the hood? How did the 4X4 come on itself and the steering wheel "Locked" itself. Those two things sound like it was engaged manually by accident. IS IT POSSIBLE? You'd be surprised what my mom does that she's not aware of. As long as the dealership has the SUV it's in the bast hands possible. They need to give them a chance and check it's progress once per week. Maybe. If at all fails they can always investigate so form of the "lemon Law".

rimfire,22
 

·
Banned
Joined
·
256 Posts
Discussion Starter · #9 ·
No, the 4x4 didn't engage accidentally, they made sure of that. Its pretty annoying that professionals can't figure out the problem. They can't just leave it sitting in the shop week after week, after all whats a vehicle for, driving! Those people don't seem to get that or they would have given them a renatl. Seriously if they didn't NEED the truck they wouldn't bother to get it fixed right. Sounds like the truck has problems beyond their control.
 

·
WORLD'S GREATEST TRUCK
Joined
·
4,435 Posts
From your orig. post, it sounds like you need to switch dealers, not trucks. Unless they're waiting for parts..
 

·
Banned
Joined
·
256 Posts
Discussion Starter · #11 ·
Yeah, switching dealers looks as if it is becoming increasingly possible. If the new one doesn't have answers though what happens, they do have a supply a new vehcile don't they?
 

·
Platinum 2K R/T
Joined
·
4,054 Posts
R/T_Brett said:
No, the 4x4 didn't engage accidentally, they made sure of that. Its pretty annoying that professionals can't figure out the problem. They can't just leave it sitting in the shop week after week, after all whats a vehicle for, driving! Those people don't seem to get that or they would have given them a renatl. Seriously if they didn't NEED the truck they wouldn't bother to get it fixed right. Sounds like the truck has problems beyond their control.
I'd get a second dodge dealers opinion. One of the dealers here in Waterloo, lost a lot of business when they wouldn't fix warranty items, they kept vehicles there for months and did nothing. My spirit was one of them. They had more cars on their lot waiting to get looked at, then they had for sale. I tried a dealer down a side street that I never knew was there and they've been awesome!

The Ford dealer that I got my Taurus at just outside of town, offered courtesy focuses if the work took any longer than 2 hours!

Still, to have so many problems on an '03 is just ridiculous!
 

·
Banned
Joined
·
112 Posts
R/T_Brett said:
No, the 4x4 didn't engage accidentally, they made sure of that. Its pretty annoying that professionals can't figure out the problem. They can't just leave it sitting in the shop week after week, after all whats a vehicle for, driving! Those people don't seem to get that or they would have given them a renatl. Seriously if they didn't NEED the truck they wouldn't bother to get it fixed right. Sounds like the truck has problems beyond their control.
R/T_Brett,

I understand your frustration. I wonder then if it's all computer related cuz the computer comtrols allot of these functions that we all use to do by hand.
Still it may be in the dealers shop and they're losing money if they don't get it fixed BUT if it's still under warranty they have a responsiblity to fix it sooner or later cuz they're betting you won't call Chrysler to complain. I'll bet they're waying out how much it's gonna cost them and how much Chryslers gonna credit them back for the repairs. They MAY already know what's wrong and how to repair it. It's just a matter of money on their part. This is assuming it's still under warranty. Calling Chrysler is part of your option IF they continue to jerk you around. In turn Chrysler won't like it if your persue a lemon law lawyer to get you a new vehicle. If it appears that no progress is made then you need to ask them the question of wether they can repair the problem in a timely manner OR not. After that go to the next step. Remember you have allot of options still and are NOT backed into a corner.

rimfire,22
 
1 - 13 of 13 Posts
Status
Not open for further replies.
Top