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post #1 of 8 Old 12-21-2015, 04:05 PM Thread Starter
Ovidiu
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2014 Grand Cherokee smoke on startup

So, my wife and I bought a brand new Jeep Grand Cherokee in the beginning of 2014, fully loaded, 4x4 with the 5.7l Hemi. Car has been working out pretty good, except for one issue that we've noticed pretty soon after buying it. I noticed that every once in a while, when it starts up, there's a thick white/blue smoke that comes out the tail pipe. My wife comes back from work around 3PM and leaves the car in the driveway, and when I get back, around 5-6PM, I put it in the garage. When I start the car (2-3h after shutdown, car is most likely still warm), it usually gets the white smoke. Bear in mind this is Houston in the middle of the summer, so it is quite unlikely for this to be steam, and on top of everything, it doesn't dissipate quickly like steam would and it also smells.

I have some videos of it but apparently I can't link them here yet.

So I've taken the car in for service a total of 4 times already, and the outcome was:

1. First service call, problem non reproducible, they gave me the car back right away.

2. Second service call: since the problem was pretty easy to reproduce, I just took a video of it and sent it to the service guys when I dropped the car off. They gave me the car back a few days later saying they've looked into it and it is steam coming out of the exhaust, because the newer models don't have a drain hole in the exhaust. I got the car back but I wasn't satisfied with the answer, and I asked to discuss it with the service manager.

3. Third service call, enter the service manager. He looked at the video and agreed that it looks like oil smoke. He also asked a few more question, then decided that they should put break-in oil into the car, which I agreed to. The car was ready a few days later, and they said they no longer could reproduce the issue. I took the car back, and sure enough, a few days later, the smoke is back!

4. Fourth service call: dropped the car off again. A day later, the service manager asked if the car is parked on an incline when it gets the smoke, which it is. Next morning, they say that they've left the car parked on an incline overnight, and in the morning when it started up they were able to reproduce the problem and it's steam, normal operation of the engine. At this point, they started getting pretty dismissive, and they said basically I should get another opinion from somewhere else if I wasn't satisfied with their answer to but they won't spend any more time on this issue.

I've also asked them to show me the same behavior on another car, which they should be able to easily do if that's normal behavior which they've fumbled and refused to do by giving some BS excuses.

While reading on various Jeep forums, I found out that some other people had the issue, and some people suggest it is due to the PCV system, but I also found that there was a TSB for this exact issue:
tsb_wk2_0900213.pdf (apparently I cannot link to it)
Now, the TSB describes EXACTLY to the letter the issue that I am seeing. However, it seems like it only affects vehicles built before October last year, and mine was built in January this year.

At this point, I am pissed. For two reasons. First, I don't care if "they all do it", I don't think smoke on startup is normal operation, and I don't think it's acceptable for a brand new vehicle. Am I wrong here? Second reason, they've misdiagnosed the issue for sure, and they've been dismissive *******s.

I also submitted a lemon law case in Texas against Chrysler, but the first hearing didn't go that well, they said I failed to prove that there's something wrong with the car.

In any case, I am very frustrated. Good job Chrysler, you managed to get a loyal customer - 2009 Ram, 2009 Viper, 2014 Grand Cherokee, that was trying hard to get on a list to buy a TrackHawk when they come out - to never buy a Chrysler again!
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post #2 of 8 Old 12-21-2015, 07:30 PM
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That really sucks when you spend your hard earned money on a new vehicle and then have to get stressed out fighting with an incompetent Dealership.

Have you tried taking it to other Dealerships?

The reason I ask is because I have ran into a few incompetent Dealerships both with my 2012 Ford GT500 and with my '05 Dodge Ram Daytona.

You can take your vehicle to any Dealership of your choice, you do not have to settle for just the ones in your area.

I have driven over an hour to have my vehicles worked on because the Dealerships in my town suck and I would not trust their mechanics to change my oil, let alone diagnose a real problem.

I would call around to nearby cities and find out which Dealerships have a qualified Mopar SRT technician/mechanic to work on your vehicle.

Good Luck

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post #3 of 8 Old 12-22-2015, 10:59 AM
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Quote:
Originally Posted by Ovidiu View Post
So, my wife and I bought a brand new Jeep Grand Cherokee in the beginning of 2014, fully loaded, 4x4 with the 5.7l Hemi. Car has been working out pretty good, except for one issue that we've noticed pretty soon after buying it. I noticed that every once in a while, when it starts up, there's a thick white/blue smoke that comes out the tail pipe. My wife comes back from work around 3PM and leaves the car in the driveway, and when I get back, around 5-6PM, I put it in the garage. When I start the car (2-3h after shutdown, car is most likely still warm), it usually gets the white smoke. Bear in mind this is Houston in the middle of the summer, so it is quite unlikely for this to be steam, and on top of everything, it doesn't dissipate quickly like steam would and it also smells.

I have some videos of it but apparently I can't link them here yet.

So I've taken the car in for service a total of 4 times already, and the outcome was:

1. First service call, problem non reproducible, they gave me the car back right away.

2. Second service call: since the problem was pretty easy to reproduce, I just took a video of it and sent it to the service guys when I dropped the car off. They gave me the car back a few days later saying they've looked into it and it is steam coming out of the exhaust, because the newer models don't have a drain hole in the exhaust. I got the car back but I wasn't satisfied with the answer, and I asked to discuss it with the service manager.

3. Third service call, enter the service manager. He looked at the video and agreed that it looks like oil smoke. He also asked a few more question, then decided that they should put break-in oil into the car, which I agreed to. The car was ready a few days later, and they said they no longer could reproduce the issue. I took the car back, and sure enough, a few days later, the smoke is back!

4. Fourth service call: dropped the car off again. A day later, the service manager asked if the car is parked on an incline when it gets the smoke, which it is. Next morning, they say that they've left the car parked on an incline overnight, and in the morning when it started up they were able to reproduce the problem and it's steam, normal operation of the engine. At this point, they started getting pretty dismissive, and they said basically I should get another opinion from somewhere else if I wasn't satisfied with their answer to but they won't spend any more time on this issue.

I've also asked them to show me the same behavior on another car, which they should be able to easily do if that's normal behavior which they've fumbled and refused to do by giving some BS excuses.

While reading on various Jeep forums, I found out that some other people had the issue, and some people suggest it is due to the PCV system, but I also found that there was a TSB for this exact issue:
tsb_wk2_0900213.pdf (apparently I cannot link to it)
Now, the TSB describes EXACTLY to the letter the issue that I am seeing. However, it seems like it only affects vehicles built before October last year, and mine was built in January this year.

At this point, I am pissed. For two reasons. First, I don't care if "they all do it", I don't think smoke on startup is normal operation, and I don't think it's acceptable for a brand new vehicle. Am I wrong here? Second reason, they've misdiagnosed the issue for sure, and they've been dismissive *******s.

I also submitted a lemon law case in Texas against Chrysler, but the first hearing didn't go that well, they said I failed to prove that there's something wrong with the car.

In any case, I am very frustrated. Good job Chrysler, you managed to get a loyal customer - 2009 Ram, 2009 Viper, 2014 Grand Cherokee, that was trying hard to get on a list to buy a TrackHawk when they come out - to never buy a Chrysler again!
Ovidiu, Im really sorry to hear about your experience. I was able to locate the TSB you are referring to, and have included it below. I would be happy to look into this further for you, please private message me with your VIN and contact information if you would like further assistance with this. Thank you, Emily Social Care Specialist.

NUMBER: 09-002-13

SUBJECT:
Blue Smoke From Exhaust On Initial Start-up When Parked Facing Uphill On An Incline

OVERVIEW:
This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software and installing a revised engine oil pan.

MODELS:
2011 - 2014 (WK) Grand Cherokee
2011 - 2014 (WD) Durango

NOTE: This bulletin applies to vehicles equipped with a 5.7L engine (sales code EZH) built on or before October 1, 2013 (MDH 1001XX).

SYMPTOM/CONDITION:
A small number of customers may experience blue smoke from the exhaust tailpipe when engine is initially started after an extended cold soak period and vehicle has been parked facing uphill on a significant incline. This condition is typically the result of oil pull over on the rear cylinder walls. The revised oil pan incorporates an improved windage tray/oil scraper that helps reduce the condition. The associated PCM software update incorporates a reduced engine vacuum feature that is enabled under these conditions which lessens the effect of oil pull over.
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post #4 of 8 Old 12-22-2015, 11:42 PM Thread Starter
Ovidiu
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Originally Posted by booky View Post
That really sucks when you spend your hard earned money on a new vehicle and then have to get stressed out fighting with an incompetent Dealership.

Have you tried taking it to other Dealerships?

The reason I ask is because I have ran into a few incompetent Dealerships both with my 2012 Ford GT500 and with my '05 Dodge Ram Daytona.

You can take your vehicle to any Dealership of your choice, you do not have to settle for just the ones in your area.

I have driven over an hour to have my vehicles worked on because the Dealerships in my town suck and I would not trust their mechanics to change my oil, let alone diagnose a real problem.

I would call around to nearby cities and find out which Dealerships have a qualified Mopar SRT technician/mechanic to work on your vehicle.

Good Luck
I guess they are. The Viper has been serviced at the best SRT tech in Houston ever since I got it. And I have started taking the other cars (Jeep and Ram) to other dealers for service.
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post #5 of 8 Old 12-22-2015, 11:43 PM Thread Starter
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Originally Posted by DodgeCares View Post
Ovidiu, Im really sorry to hear about your experience. I was able to locate the TSB you are referring to, and have included it below. I would be happy to look into this further for you, please private message me with your VIN and contact information if you would like further assistance with this. Thank you, Emily Social Care Specialist.

NUMBER: 09-002-13

SUBJECT:
Blue Smoke From Exhaust On Initial Start-up When Parked Facing Uphill On An Incline

OVERVIEW:
This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software and installing a revised engine oil pan.

MODELS:
2011 - 2014 (WK) Grand Cherokee
2011 - 2014 (WD) Durango

NOTE: This bulletin applies to vehicles equipped with a 5.7L engine (sales code EZH) built on or before October 1, 2013 (MDH 1001XX).

SYMPTOM/CONDITION:
A small number of customers may experience blue smoke from the exhaust tailpipe when engine is initially started after an extended cold soak period and vehicle has been parked facing uphill on a significant incline. This condition is typically the result of oil pull over on the rear cylinder walls. The revised oil pan incorporates an improved windage tray/oil scraper that helps reduce the condition. The associated PCM software update incorporates a reduced engine vacuum feature that is enabled under these conditions which lessens the effect of oil pull over.
That particular TSB has been done on visit 3.
I did send you a PM, thank you for replying.
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post #6 of 8 Old 04-27-2016, 05:39 PM
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Hi I know this is kind of late I am having the same problem.I have a 2014 fully loaded dodge durango limited 5.7L hemi.I brought a couple of videos in the fall of 2015to the dealers attention first time could not doublicate the problem.said they have to see the problem.but even if they do ii the puff of blue smoke only comes out for about 20 seconds.sometimes it is very bad.how is this gong to be different than my video ??????had it at the dealer 4 times already.called chrysler and the first person said if they can not find the problem then they can not help me.called back an hour later.the second person I said I am going to paste this problem all over the facebook internet and you will never sell another durango opened a a star case for me what good will this do I do not know.I also they them that my car is not the only one with this problem its on you tube and other dodge durango forums.so you have a big problem with the 5.7L hemi engines.I am a mechanic for 30 + years and my experiance is rings or valve guide seals ???? did you ever resolve your problem ?
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post #7 of 8 Old 05-30-2016, 10:47 AM Thread Starter
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Originally Posted by drwallie View Post
Hi I know this is kind of late I am having the same problem.I have a 2014 fully loaded dodge durango limited 5.7L hemi.I brought a couple of videos in the fall of 2015to the dealers attention first time could not doublicate the problem.said they have to see the problem.but even if they do ii the puff of blue smoke only comes out for about 20 seconds.sometimes it is very bad.how is this gong to be different than my video ??????had it at the dealer 4 times already.called chrysler and the first person said if they can not find the problem then they can not help me.called back an hour later.the second person I said I am going to paste this problem all over the facebook internet and you will never sell another durango opened a a star case for me what good will this do I do not know.I also they them that my car is not the only one with this problem its on you tube and other dodge durango forums.so you have a big problem with the 5.7L hemi engines.I am a mechanic for 30 + years and my experiance is rings or valve guide seals ???? did you ever resolve your problem ?
For me, I think it was a combination of the TSB with the wrong diptstick (the one that read 1 quart low therefore causing one to overfill by 1qt) and the oil pan issue.
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post #8 of 8 Old 05-30-2016, 08:49 PM
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did the oil dip stick solve the blue smoke ?
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