Dealer work not showing up with Mopar Records - DodgeTalk : Dodge Car Forums, Dodge Truck Forums and Ram Forums
DodgeTalk : Dodge Car Forums, Dodge Truck Forums and Ram Forums
 HOME  FORUMS  GALLERY  GARAGE  TECH  CLASSIFIEDS  LINKS  MEMBER MAP  ARCHIVE  SPONSORS
INFO SITE HELP ARCADE TELL-A-FRIEND STAFF CONTACT US AUTO LOANS


DodgeTalk.com is the premier Dodge forum on the internet. Registered Users do not see the above ads.Please Register - It's Free!
Go Back   DodgeTalk : Dodge Car Forums, Dodge Truck Forums and Ram Forums > Dodge Truck, SUV and Van Forums > Dodge Ram Truck 4th Gen (09 – Up) Forums > 4G Dodge RAM - General Talk

Closed Thread
 
Thread Tools

Tobor
 
  Dealer work not showing up with Mopar Records - Posted: 12-09-2012, 11:55 AM
Tobor's Avatar
Registered User
Joined: Sep 2011
Posts: 173
State: VA
Status: Offline
View This User's Gallery
Post #1

You may want to compare the work the dearler has done to your truck and what is listed as work done on the Dodge Owners web site.

I've had my truck to the dealer over the last two years for regular maintainance, a few warranty service items, and the 12K or 15K (Don't remember) servicing.

Anyway, I went to the Dodge owners site and the only work listed as being done to my truck was the very first oil change. There's a warning flag for my vehicle saying that it's way past serving (12k miles).

It may not be a big deal, but I'd hate to have dodge say I've been missing the scheduled maintaince if something big goes wrong with the truck. I save all receipts from the dealer for work done, but I wanted to have a record with Dodge for the problems that the dealer says they couldn't replicate (ie "Customer complains of knocking noise in engine", "Customer says shifting is erratic" etc)
__________________
Box Stock: 2011 White Gold Ram 1500 SLT CrewCab - 4x4 - 5.7 Hemi - 3.92 LSD - Integrated Trailer Brake

Added:
Cooper AT3 tires
Mopar Chrome Lower Body Moldings,
Mopar Fog Lights,
Mopar front & rear Skid Plates,
Leer 180 Cap w/Wilderness Package,
Rage roof mounted Cargo Basket
Weathertech over the hump floor mats
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote
Sponsored Links
Advertisement
 

Dillyw
 
 Posted: 12-09-2012, 12:22 PM
Registered User
Joined: Nov 2011
Posts: 995
City: Quinte West
State: ON
Status: Offline
Post #2

Go figure! They don't care to bother to fill it out!
Dodge service is the worst I ever come across, they just don't care after the buy!
__________________
2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

trooperjoe73
 
 Posted: 12-09-2012, 01:47 PM
trooperjoe73's Avatar
Run, see what happens!
Joined: Dec 2010
Posts: 795
City: Brownsville
State: TX
Status: Offline
View This User's Gallery
Post #3

"They" as in Dodge or "they" as in the dealership you dealt with?
__________________

2012 RAM 1500 Lone Star Crew Cab 4X4:
Mods:
1. Window Tint / Windshield AS1 Line
2. Top Gun Customz 2.5" Leveling Kit
3. Code Alarm CA3051/Glass Break
4. Daystar .75" Rear Spacer
5. Truck Champ 4" Black Oval Steps
6. 275/65/20 Nitto Terra Grapplers
7. 20X9 - XD Crank (Machined) Rims
8. Laramie Flares
9. Grill-Back to Chrome w/ black honey-comb (previous color matched)
NEXT: Not sure. Maybe Line-X.
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

rowdog_14
 
 Posted: 12-09-2012, 03:15 PM
rowdog_14's Avatar
Registered User
Joined: Aug 2008
Posts: 757
City: Austell, GA
State: GA
Status: Offline
Post #4

I did a carfax run on my truck a few months ago and all of my work was listed on the carfax site. My work was done at a Chevy dealer where I purchased my truck.
__________________
Current upgrades
- Jet 180 - Mopar Gauges- Class IV hitch - Borla Cat-Back - 4ga Dynamic Grounding - 10ga TB grounding - Sonnax trans line pressure - BBK Shorties#4009 - TheFastMan 85mm Throttle Body - SCT HemiFever Custom Tune - Magnaflow y-pipe #10748 - Doug's cutout #H1131 - K&N Intake 57-1533 - Comp 268 Cam -6.1 springs, pushrods- Summit UD Pulley, Flex-A-Lite 183 E-Fan-McGaughys shackles-Motive 4.56 gears(need install)

Upgrades to come and I am done:
1.Edge Torque Converter (2400-2600) 2. Race Ready Electric cutout 3. Detroit True Trac 4.SSBC Big Brake Kit 5. Hellwig or Belltech Sway Bar
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Dillyw
 
 Posted: 12-09-2012, 07:42 PM
Registered User
Joined: Nov 2011
Posts: 995
City: Quinte West
State: ON
Status: Offline
Post #5

Quote:
Originally Posted by trooperjoe73 View Post
"They" as in Dodge or "they" as in the dealership you dealt with?
All dodge dealerships I have visited. Switched dealers due to problems and run into more!! 90% of dodge owners are NOT happy with theirs either.
__________________
2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Noved
 
 Posted: 12-09-2012, 08:28 PM
Noved's Avatar
Ram n Ram Ram
Joined: Dec 2008
Posts: 1,378
City: Kansas City area
State: KS
Status: Offline
Post #6

Quote:
Originally Posted by Tobor View Post
You may want to compare the work the dearler has done to your truck and what is listed as work done on the Dodge Owners web site.

I've had my truck to the dealer over the last two years for regular maintainance, a few warranty service items, and the 12K or 15K (Don't remember) servicing.

Anyway, I went to the Dodge owners site and the only work listed as being done to my truck was the very first oil change. There's a warning flag for my vehicle saying that it's way past serving (12k miles).

It may not be a big deal, but I'd hate to have dodge say I've been missing the scheduled maintaince if something big goes wrong with the truck. I save all receipts from the dealer for work done, but I wanted to have a record with Dodge for the problems that the dealer says they couldn't replicate (ie "Customer complains of knocking noise in engine", "Customer says shifting is erratic" etc)

I am surprised you got the Dodge owners page to work for you. Mine says system unavailable to add vehicle but somehow my Avenger is there but almost a month after I purchased my 12 I cannot add it to my garage. I call them and email the support center everyday and they keep saying make sure your login and password is correct. Until they fix my issue I guess they will have to deal with my bad surveys. Sorry to Hijack the thread but it may be the owners page malfunctioning which it does everyday and does not miss a beat.
__________________
2012 Ram 1500 Bighorn 5.7L Hemi QC 4x4 3.92s 6 Speed Auto with ERS
MODS Moe's 85mm TB
2011 Black Dodge Avenger 2.4L I4 - Wife now drives 85% of time
Former Trucks
2011 Ram 2500 5.7L Hemi CC 4x4 4.10s (2 Years ownership)
2008 Ram 1500 3.7L V6 RCLB 4x2 3.92s (3 Years ownership)
Former Mineral Grey Club Member #77
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

FreeLantz
 
 Posted: 12-09-2012, 08:36 PM
FreeLantz's Avatar
Retired DT Admin
Joined: Dec 2003
Posts: 32,191
City: Meadows Place
State: TX
Status: Offline
View This User's Gallery View This User's Garage
View Member's FaceBook Profile
Post #7

Quote:
Originally Posted by Dillyw View Post
90% of dodge owners are NOT happy with theirs either.


I take it then, you asked every single Dodge owner and compiled this scientific data yourself?

Look, there are good dealers and bad dealers. If you stumble on a bad one, at least it's usually not a long drive to another one.

Chrysler post-Daimler and Cerberus has gotten a lot more serious about keeping customers happy, accepting many warranty claims that previous management wouldn't have, and weeding out under-performing dealerships.

I've been very happy with the brand new (awarded franchise since the bankruptcy) CJD dealer closest to me, I am impressed that they went out of their way to hire experienced techs with five years or more of service since they were a new store, and the service writers really know their stuff. I had my Jeep there for some recalls (I just bought it, previous owner never had them done) and installation of OEM foglights. The service writer even took time to give me tips for things totally unrelated, such as snugging down the soft top better and where to buy better hood latches.

The moral is, if your dealer acts like they don't want your business, don't give it to them. There will be another who will gladly take their place.
__________________
David Lantz
Proudly Driving "Nothing But Mopar" Since 1996.

DodgeTalk Decals For Sale


View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Dillyw
 
 Posted: 12-09-2012, 09:32 PM
Registered User
Joined: Nov 2011
Posts: 995
City: Quinte West
State: ON
Status: Offline
Post #8

Seems like your that 1 in 10 that has a good dealer!
New dealer always try to buy over customers btw. Like you said if one is bad find another,well I did just that and at first they were great! Probably due to me being new to them. Second visit not so good and third has me wondering if I ever go back!
Anyway glad u got good dealer , hard to come across one lol
And no I did not ask anyone! I'm just going by what is real, i browse a few dodge forums and 1 out of 10 average is happy with their dealer and most are afraid to take their trucks in for warranty work lol. If you don't think so that's fine .. Who cares? It is what it is.
__________________
2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

fanatic1
 
 Posted: 12-09-2012, 10:03 PM
fanatic1's Avatar
Registered User
Joined: Oct 2012
Posts: 7
City: Tucson
State: AZ
Status: Offline
Post #9

I have been very happy with my dealerships service department
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

1982_Ironhead
 
 Posted: 12-10-2012, 10:42 AM
Registered User
Joined: Aug 2008
Posts: 177
City: Philly
State: PA
Status: Offline
Post #10

I have bought trucks from two different dealers, the first one's service department was terrible. The second one was great.
__________________
2010 Ram 2500 Hemi Crew Cab Big Horn 4x4
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

ITSARAM
 
 Posted: 12-10-2012, 11:44 AM
ITSARAM's Avatar
Registered User
Joined: Sep 2009
Posts: 613
City: Fairfax Va
State: VA
Status: Offline
View This User's Gallery View This User's Garage
Post #11

I have 6 dealers within 20 miles of my house. Of the 5 where I have had work done , I would say that 4 were very good and 1 was fair.
Sadly, the one that I rated as fair is the closest to my house.
__________________


09 Quad TRX4 HEMI
Detonator Yellow

Hot-rodicus supersonicus
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

SlimTex
 
 Posted: 12-10-2012, 12:02 PM
SlimTex's Avatar
Registered User
Joined: Aug 2010
Posts: 719
City: Houston
State: TX
Status: Offline
View This User's Gallery View This User's Garage
Post #12

Some of my records didn't show up either.
__________________
2011 2500 CCSB Cummins tuned by H&S, sprung by Carli, rolling on Toyo's.
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Doug D
 
 Posted: 12-10-2012, 08:05 PM
Registered User
Joined: Nov 2007
Posts: 635
Status: Offline
View This User's Gallery
Post #13

Quote:
Originally Posted by fanatic1 View Post
I have been very happy with my dealerships service department
Same here.

FWIW - you can add service dates to your record online. Especially if you did it yourself or at another non-dealer shop.

As far as warranty concerns, I wouldn't worry about what is online so long as you have your service invoices that show all work that has been done. Or if you do it yourself receipts showing the purchase of oil, coolant, filter, etc.
__________________
2006 Dodge Ram SLT Quad Cab 1500 4x2 w/Hemi (MDS)

2010 Dodge Journey SXT 3.5L V6
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

RamaLaramie1500
 
 Posted: 12-11-2012, 11:50 AM
RamaLaramie1500's Avatar
Registered User
Joined: Mar 2011
Posts: 337
State: FL
Status: Offline
Post #14

Quote:
Originally Posted by FreeLantz View Post


I take it then, you asked every single Dodge owner and compiled this scientific data yourself?

Look, there are good dealers and bad dealers. If you stumble on a bad one, at least it's usually not a long drive to another one.

Chrysler post-Daimler and Cerberus has gotten a lot more serious about keeping customers happy, accepting many warranty claims that previous management wouldn't have, and weeding out under-performing dealerships.

I've been very happy with the brand new (awarded franchise since the bankruptcy) CJD dealer closest to me, I am impressed that they went out of their way to hire experienced techs with five years or more of service since they were a new store, and the service writers really know their stuff. I had my Jeep there for some recalls (I just bought it, previous owner never had them done) and installation of OEM foglights. The service writer even took time to give me tips for things totally unrelated, such as snugging down the soft top better and where to buy better hood latches.

The moral is, if your dealer acts like they don't want your business, don't give it to them. There will be another who will gladly take their place.
Consider yourself to be one of the few lucky ones. All the ones in my area suck as well. They just don't care about the customer.
__________________
Flashpaq tuner, 180 deg T-stat, BT catch can, Volant CAI, JBA Headers, Magnaflow Y, Flowmaster super 44 with 5" tips, Dominator II sidestep, Line-X bedliner, Viair-onboard air system, 2" level, Dynomat interior/ Complete sound system overhaul, custom sub enclosure, Pioneer 120BT with nav and reverse cam. Autobots badge,Projector headlights with HIDs, LED lights for turn signal reverse, brake, fog, licences plate and interior.
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

WNDERR
 
 Posted: 12-11-2012, 02:49 PM
WNDERR's Avatar
Registered User
Joined: Dec 2010
Posts: 527
State: IL
Status: Offline
Post #15

I use two different dealers, about 1300 miles apart. They have both been good to me, and, I have been very happy with both of them. I'd recommend both to anyone.
__________________
Phil Jungels
North Aurora, IL
2011 Laramie Crew
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

LB3711
 
 Posted: 12-11-2012, 04:09 PM
LB3711's Avatar
Moose
Joined: Nov 2002
Posts: 4,282
City: Trumbull
State: CT
Status: Offline
View This User's Gallery View This User's Garage
View Member's FaceBook Profile
Post #16

Dealer issues are not just dodge. It happens with all brands. I have dealt with it with Ford, Hyundai, and a few more. I had to deal with them with my old work's company cars.
__________________


2011 Dodge Ram 1500 Hemi QC 4x4
Ram Pics
2001 Dodge Stratus ES 4Dr. 2.7L Magnum DOHC V6. SOLD
http://pages.cthome.net/lb3711 :: http://www.cardomain.com/id/lb3711
2002 Dodge Durango SLT 4Dr. 4.7L Magnum V8. SOLD
http://www.cardomain.com/id/lb3712
Proud Member of The Original WCPW

View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Palomba
 
 Posted: 12-11-2012, 04:12 PM
Registered User
Joined: Jan 2010
Posts: 140
State: OTHER
Status: Offline
Post #17

i work in service at rockwall dodge, they guys there know there stuff and fix it all no questions asked. The one thing ive been seeing a lot of is people bringing in stuff for one problem, and arguing with us when we tell them how to fix it and they seem to think they know more, and leave unhappy.
__________________
2012 HEMI qc Express 3.55's. Hemi Fever Tuned. CAI, flowmaster 40, jba shorties, edge 2800 stall, red eagle clutches. locker.

2006 Red Ram 1500 SLT QC 5.7 4x2 Lonestar Edition GONE
Superchips Tuned Long Tube Headers W/ True 2.5" duals and high flow cats Ported Throttle Body CAI
2003 Laramie black 3500 dually 5.9 cummins. 6 speed trans -GONE
4" straight pipe, air raid CAI, edge chip, bullydog programmer on extreme, raptor rp100 lift pump, airbags.
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Dillyw
 
 Posted: 12-11-2012, 04:55 PM
Registered User
Joined: Nov 2011
Posts: 995
City: Quinte West
State: ON
Status: Offline
Post #18

Well I leave unhappy due to new dent , oil on carpet , open rad lid, oil half full, oil on door handle, oil jug caps left under hood. Still trying to get oil out my carpet. All this just from last visit for a simple oil change!!!
I noticed the dent next day , guessing im on my own..
How's that for dodge service, how in the world can I get them to do actuall real work?
__________________
2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

SlimTex
 
 Posted: 12-11-2012, 06:20 PM
SlimTex's Avatar
Registered User
Joined: Aug 2010
Posts: 719
City: Houston
State: TX
Status: Offline
View This User's Gallery View This User's Garage
Post #19

Quote:
Originally Posted by Dillyw View Post
Well I leave unhappy due to new dent , oil on carpet , open rad lid, oil half full, oil on door handle, oil jug caps left under hood. Still trying to get oil out my carpet. All this just from last visit for a simple oil change!!!
I noticed the dent next day , guessing im on my own..
How's that for dodge service, how in the world can I get them to do actuall real work?
Pickup a wrench and do it yourself. Save some money while ur at it too.

The crap I saw from my lubeshop days in highschool keep me from allowing idiots(not all of them are) from doing simple maintenance on my truck.
__________________
2011 2500 CCSB Cummins tuned by H&S, sprung by Carli, rolling on Toyo's.
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote

Dillyw
 
 Posted: 12-11-2012, 06:36 PM
Registered User
Joined: Nov 2011
Posts: 995
City: Quinte West
State: ON
Status: Offline
Post #20

Quote:
Originally Posted by SlimTex View Post
Pickup a wrench and do it yourself. Save some money while ur at it too.

The crap I saw from my lubeshop days in highschool keep me from allowing idiots(not all of them are) from doing simple maintenance on my truck.
Yes I am, after last weeks visit I decided I have no choice! Just sucks that's all. I would like to support but left with no choice! Also they charge me 29 total for oil change. Haha you get what you pay for I guess.
All my own service from now on. Thanks
__________________
2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
View Public ProfileSend a private message to %1$sSend email to %1$sFind all posts by %1$sAdd %1$s to Your Buddy List Reply Reply With Quote
Closed Thread


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone Work at a Dodge Dealer and Can Run my VIN For Me? Braves299 3G Dodge RAM - General Talk 2 04-24-2012 08:06 AM
Anybody work at a dealer, I need some parts Carrolls Ram 3G Dodge RAM - General Talk 1 07-27-2011 10:22 AM
Dealer Computers Showing 1500 Diesel Soon! nh5 4G Dodge RAM - General Talk 25 12-08-2010 08:27 AM
Showing the guys at work how to flex! pics HemiFlage 3G Dodge RAM - General Talk 16 06-16-2010 12:44 AM
Johnson Records First-Ever Run in Pro Stock Mopar® Dodge Avenger at PBIR RAM MAN NHRA Talk 1 12-18-2009 05:56 AM



All times are GMT -5. The time now is 06:00 AM.





Privacy Statement