Dealer work not showing up with Mopar Records - DodgeTalk : Dodge Car Forums, Dodge Truck Forums and Ram Forums
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#1 Old 12-09-2012, 12:55 PM
Tobor
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Dealer work not showing up with Mopar Records

You may want to compare the work the dearler has done to your truck and what is listed as work done on the Dodge Owners web site.

I've had my truck to the dealer over the last two years for regular maintainance, a few warranty service items, and the 12K or 15K (Don't remember) servicing.

Anyway, I went to the Dodge owners site and the only work listed as being done to my truck was the very first oil change. There's a warning flag for my vehicle saying that it's way past serving (12k miles).

It may not be a big deal, but I'd hate to have dodge say I've been missing the scheduled maintaince if something big goes wrong with the truck. I save all receipts from the dealer for work done, but I wanted to have a record with Dodge for the problems that the dealer says they couldn't replicate (ie "Customer complains of knocking noise in engine", "Customer says shifting is erratic" etc)

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#2 Old 12-09-2012, 01:22 PM
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Go figure! They don't care to bother to fill it out!
Dodge service is the worst I ever come across, they just don't care after the buy!

2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
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#3 Old 12-09-2012, 02:47 PM
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"They" as in Dodge or "they" as in the dealership you dealt with?


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#4 Old 12-09-2012, 04:15 PM
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I did a carfax run on my truck a few months ago and all of my work was listed on the carfax site. My work was done at a Chevy dealer where I purchased my truck.

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#5 Old 12-09-2012, 08:42 PM
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Quote:
Originally Posted by trooperjoe73 View Post
"They" as in Dodge or "they" as in the dealership you dealt with?
All dodge dealerships I have visited. Switched dealers due to problems and run into more!! 90% of dodge owners are NOT happy with theirs either.

2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
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#6 Old 12-09-2012, 09:28 PM
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Quote:
Originally Posted by Tobor View Post
You may want to compare the work the dearler has done to your truck and what is listed as work done on the Dodge Owners web site.

I've had my truck to the dealer over the last two years for regular maintainance, a few warranty service items, and the 12K or 15K (Don't remember) servicing.

Anyway, I went to the Dodge owners site and the only work listed as being done to my truck was the very first oil change. There's a warning flag for my vehicle saying that it's way past serving (12k miles).

It may not be a big deal, but I'd hate to have dodge say I've been missing the scheduled maintaince if something big goes wrong with the truck. I save all receipts from the dealer for work done, but I wanted to have a record with Dodge for the problems that the dealer says they couldn't replicate (ie "Customer complains of knocking noise in engine", "Customer says shifting is erratic" etc)

I am surprised you got the Dodge owners page to work for you. Mine says system unavailable to add vehicle but somehow my Avenger is there but almost a month after I purchased my 12 I cannot add it to my garage. I call them and email the support center everyday and they keep saying make sure your login and password is correct. Until they fix my issue I guess they will have to deal with my bad surveys. Sorry to Hijack the thread but it may be the owners page malfunctioning which it does everyday and does not miss a beat.

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#7 Old 12-09-2012, 09:36 PM
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Originally Posted by Dillyw View Post
90% of dodge owners are NOT happy with theirs either.


I take it then, you asked every single Dodge owner and compiled this scientific data yourself?

Look, there are good dealers and bad dealers. If you stumble on a bad one, at least it's usually not a long drive to another one.

Chrysler post-Daimler and Cerberus has gotten a lot more serious about keeping customers happy, accepting many warranty claims that previous management wouldn't have, and weeding out under-performing dealerships.

I've been very happy with the brand new (awarded franchise since the bankruptcy) CJD dealer closest to me, I am impressed that they went out of their way to hire experienced techs with five years or more of service since they were a new store, and the service writers really know their stuff. I had my Jeep there for some recalls (I just bought it, previous owner never had them done) and installation of OEM foglights. The service writer even took time to give me tips for things totally unrelated, such as snugging down the soft top better and where to buy better hood latches.

The moral is, if your dealer acts like they don't want your business, don't give it to them. There will be another who will gladly take their place.

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#8 Old 12-09-2012, 10:32 PM
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Seems like your that 1 in 10 that has a good dealer!
New dealer always try to buy over customers btw. Like you said if one is bad find another,well I did just that and at first they were great! Probably due to me being new to them. Second visit not so good and third has me wondering if I ever go back!
Anyway glad u got good dealer , hard to come across one lol
And no I did not ask anyone! I'm just going by what is real, i browse a few dodge forums and 1 out of 10 average is happy with their dealer and most are afraid to take their trucks in for warranty work lol. If you don't think so that's fine .. Who cares? It is what it is.

2011 2500 5.7L
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#9 Old 12-09-2012, 11:03 PM
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I have been very happy with my dealerships service department
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#10 Old 12-10-2012, 11:42 AM
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I have bought trucks from two different dealers, the first one's service department was terrible. The second one was great.

2010 Ram 2500 Hemi Crew Cab Big Horn 4x4
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#11 Old 12-10-2012, 12:44 PM
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I have 6 dealers within 20 miles of my house. Of the 5 where I have had work done , I would say that 4 were very good and 1 was fair.
Sadly, the one that I rated as fair is the closest to my house.



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#12 Old 12-10-2012, 01:02 PM
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Some of my records didn't show up either.

2011 2500 CCSB Cummins tuned by H&S, sprung by Carli, rolling on Toyo's.
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#13 Old 12-10-2012, 09:05 PM
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Originally Posted by fanatic1 View Post
I have been very happy with my dealerships service department
Same here.

FWIW - you can add service dates to your record online. Especially if you did it yourself or at another non-dealer shop.

As far as warranty concerns, I wouldn't worry about what is online so long as you have your service invoices that show all work that has been done. Or if you do it yourself receipts showing the purchase of oil, coolant, filter, etc.

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#14 Old 12-11-2012, 12:50 PM
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Quote:
Originally Posted by FreeLantz View Post


I take it then, you asked every single Dodge owner and compiled this scientific data yourself?

Look, there are good dealers and bad dealers. If you stumble on a bad one, at least it's usually not a long drive to another one.

Chrysler post-Daimler and Cerberus has gotten a lot more serious about keeping customers happy, accepting many warranty claims that previous management wouldn't have, and weeding out under-performing dealerships.

I've been very happy with the brand new (awarded franchise since the bankruptcy) CJD dealer closest to me, I am impressed that they went out of their way to hire experienced techs with five years or more of service since they were a new store, and the service writers really know their stuff. I had my Jeep there for some recalls (I just bought it, previous owner never had them done) and installation of OEM foglights. The service writer even took time to give me tips for things totally unrelated, such as snugging down the soft top better and where to buy better hood latches.

The moral is, if your dealer acts like they don't want your business, don't give it to them. There will be another who will gladly take their place.
Consider yourself to be one of the few lucky ones. All the ones in my area suck as well. They just don't care about the customer.

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#15 Old 12-11-2012, 03:49 PM
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I use two different dealers, about 1300 miles apart. They have both been good to me, and, I have been very happy with both of them. I'd recommend both to anyone.

Phil Jungels
North Aurora, IL
2011 Laramie Crew
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#16 Old 12-11-2012, 05:09 PM
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Dealer issues are not just dodge. It happens with all brands. I have dealt with it with Ford, Hyundai, and a few more. I had to deal with them with my old work's company cars.


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#17 Old 12-11-2012, 05:12 PM
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i work in service at rockwall dodge, they guys there know there stuff and fix it all no questions asked. The one thing ive been seeing a lot of is people bringing in stuff for one problem, and arguing with us when we tell them how to fix it and they seem to think they know more, and leave unhappy.

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#18 Old 12-11-2012, 05:55 PM
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Well I leave unhappy due to new dent , oil on carpet , open rad lid, oil half full, oil on door handle, oil jug caps left under hood. Still trying to get oil out my carpet. All this just from last visit for a simple oil change!!!
I noticed the dent next day , guessing im on my own..
How's that for dodge service, how in the world can I get them to do actuall real work?

2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
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#19 Old 12-11-2012, 07:20 PM
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Originally Posted by Dillyw View Post
Well I leave unhappy due to new dent , oil on carpet , open rad lid, oil half full, oil on door handle, oil jug caps left under hood. Still trying to get oil out my carpet. All this just from last visit for a simple oil change!!!
I noticed the dent next day , guessing im on my own..
How's that for dodge service, how in the world can I get them to do actuall real work?
Pickup a wrench and do it yourself. Save some money while ur at it too.

The crap I saw from my lubeshop days in highschool keep me from allowing idiots(not all of them are) from doing simple maintenance on my truck.

2011 2500 CCSB Cummins tuned by H&S, sprung by Carli, rolling on Toyo's.
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#20 Old 12-11-2012, 07:36 PM
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Pickup a wrench and do it yourself. Save some money while ur at it too.

The crap I saw from my lubeshop days in highschool keep me from allowing idiots(not all of them are) from doing simple maintenance on my truck.
Yes I am, after last weeks visit I decided I have no choice! Just sucks that's all. I would like to support but left with no choice! Also they charge me 29 total for oil change. Haha you get what you pay for I guess.
All my own service from now on. Thanks

2011 2500 5.7L
2003 3500 CTD

2003 1500 5.7 - sold!
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