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hounddogg
 
 Posted: 11-20-2012, 05:06 PM
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Post #21

Gm and a connector recall ]is one thing. My experience is that connectors don't come 'loose'. Usually you can't get them unhooked with out just about breaking them. But whatever. If warranty was not run on it and the shop took care of the customer the tech was ALWAYS paid. Always. The dealer took the hit. The service writer took the hit. But never the tech. If I knew that the possibility of a aftermarket part/installation might be involved I would warn that charges might be encountered. If any way possable the benefit of a doubt was in customers favor and warranty was written. BUT sometimes it was too obvious to the failure and the owner of the vehicle occurred the expense.
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Miami_Son
 
 Posted: 11-20-2012, 05:51 PM
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Post #22

OK, while I understand the warranty issue and aftermarket mods, the point of this thread was not to bash ALL techs or dealers, just mine. The dealer upon first visit refused to do anything because of the presence of the Lockpick (even though as someone pointed out, many dealers sell and install this particular add-on).
When I balked they agreed to order a new A/C control head. On the 2nd visit when the new control head did not fix the problem they again refused to go any further while the Lockpick was in place. I made an appointment for a 3rd visit agreeing that I would uninstall the Lockpick beforehand. When I came in they said they only had time to do the radio update and that I'd have to bring it back as they would need several hours to diagnose it. On the 4th visit they found the loose wire in the connector that was the problem all along. Only took them 2 hours. That is when the service manager tried to hint at the idea that the Lockpick was the culprit, if not directly, indirectly due to my disconnecting the harness and probably pulling the wire out of the connector.

That's when I got testy and told him it was unlikely I did that damage since the install of the Lockpick was back in April and the A/C had worked fine all this time. I told him that if the connector is that fragile then it is a problem with manufacture or design and not one of use as intended. After all, what is the point of a connector if it can't be disconnected without risking damage so easily? Seeing how agitated I was (and after I threatened to request a refund of my lifetime warranty) he then said not to worry that Chrysler would take care of it. I'm sure the tech was paid as was the dealership, although probably not for all the time they wasted. I also insisted he not put anything in the computer or on my receipt referencing any aftermarket equipment as the cause or potential problem. He agreed.

Anyone that is familiar with the Lockpick knows how easy to install it is and that not a single wire is cut or modified to do so. All you do is unplug the factory harness from the back of the radio, plug it into the Lockpick harness, then plug the Lockpick harness in its place on the radio. So simple a caveman could do it.

As for Lockpick, I have nothing but good to say about them. Although I purchased it from Sonic Electronix they were more than willing to RMA it and replace it if it was defective. When I explained that the dealer had said it was the source of a problem that was causing an issue with the CAN-BUS system a Coastal technician called me directly to explain how that was impossible since the device does not communicate on that system. He was even willing to speak directly to the tech or service manager to explain that and gave me his cell phone to have them call him.

While I did get my vehicle fixed under warranty, my main issue is that it took 4 visits and some considerable upset to do so. Had they not been so quick to lay the blame onto the Lockpick the tech might have found the connector issue and fixed it during the first visit. That attitude towards aftermarket equipment got in the way of them doing their job and I have seen it far too many times with dealers, and not just at Chrysler. I like to think most Ram owners are strong enough to stand up for themselves, but the reality is that dealerships do this because it works some percentage of the time. The point of this thread was to let people know that they don't have to put up with it. The Magnuson-Moss act protects us from this kind of crappy behavior, so arm yourself with knowledge and don't be taken advantage of. Simple as that.
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hounddogg
 
 Posted: 11-20-2012, 06:07 PM
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Post #23

Just maybe they didn't have a tech that was experienced. I've seen that in many small towns and small dealers. Not every dealer is fortunate enough to have good quality techs.
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JackedDak03
 
 Posted: 11-21-2012, 07:50 AM
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Post #24

Quote:
Originally Posted by Miami_Son View Post
I told him that if the connector is that fragile then it is a problem with manufacture or design and not one of use as intended.
You are correct, most of the newer mini connectors are too fragile. The "prongs" are so small that if it isn't connected perfectly, they will break off.

Quote:
Originally Posted by Miami_Son
I also insisted he not put anything in the computer or on my receipt referencing any aftermarket equipment as the cause or potential problem. He agreed.
If you want to PM me your VIN I can run it in the computer to make sure he really didn't make a note regarding the aftermarket equipment. Up to you, just let me know.
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Miami_Son
 
 Posted: 11-21-2012, 10:05 AM
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Post #25

Thanks, Jacked. PM sent.
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1989 Jeep Cherokee Laredo 4X4
1986 Jeep CJ7 Laredo 4X4
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JackedDak03
 
 Posted: 11-21-2012, 11:04 AM
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Post #26

Quote:
Originally Posted by Miami_Son View Post
Thanks, Jacked. PM sent.
Replied, your all set - they submitted it under warranty (all 3 visits).
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2002 Ford F350 CrewCab Short Bed 4x4 7.3 Diesel
BHAF, PHP Hydra Tuned, 4" Straight Piped Exhaust
Gone:
1999 Dodge Ram 2500 Quad Cab 4x4 Sport V10
1998.5 Dodge Ram 2500 Quad Cab 4x4 24V Cummins
2004 Dodge Ram 2500 Quad Cab 4x4 HEMI
2003 Dodge Dakota Quad Cab 4x4 4.7
2002 Dodge Ram 1500 Quad Cab 4x4 4.7
2001 Dodge Ram 1500 Quad Cab 4x4 5.9 V8
1999 Dodge Ram 2500 Quad Cab 4x4 5.9 V8
1997 Dodge Ram 1500 RegCab ShortBed Sport 5.9 V8


2013 Kia Sportage -Company Car
2003 Jeep Liberty - Wife's Jeep
Past -92 Daytona R/T, 94 3000GT, 91 TransAm, 88 RX7 TII, 89 YJ, 92 Bronco, 88 YJ, 94 F150, 96 Rodeo, 88,89,90,91 5.0 Mustang's, 03 Mustang GT, 04 SRT4
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