OK, while I understand the warranty issue and aftermarket mods, the point of this thread was not to bash ALL techs or dealers, just mine. The dealer upon first visit refused to do anything because of the presence of the Lockpick (even though as someone pointed out, many dealers sell and install this particular add-on).
When I balked they agreed to order a new A/C control head. On the 2nd visit when the new control head did not fix the problem they again refused to go any further while the Lockpick was in place. I made an appointment for a 3rd visit agreeing that I would uninstall the Lockpick beforehand. When I came in they said they only had time to do the radio update and that I'd have to bring it back as they would need several hours to diagnose it. On the 4th visit they found the loose wire in the connector that was the problem all along. Only took them 2 hours. That is when the service manager tried to hint at the idea that the Lockpick was the culprit, if not directly, indirectly due to my disconnecting the harness and probably pulling the wire out of the connector.
That's when I got testy and told him it was unlikely I did that damage since the install of the Lockpick was back in April and the A/C had worked fine all this time. I told him that if the connector is that fragile then it is a problem with manufacture or design and not one of use as intended. After all, what is the point of a connector if it can't be disconnected without risking damage so easily? Seeing how agitated I was (and after I threatened to request a refund of my lifetime warranty) he then said not to worry that Chrysler would take care of it. I'm sure the tech was paid as was the dealership, although probably not for all the time they wasted. I also insisted he not put anything in the computer or on my receipt referencing any aftermarket equipment as the cause or potential problem. He agreed.
Anyone that is familiar with the Lockpick knows how easy to install it is and that not a single wire is cut or modified to do so. All you do is unplug the factory harness from the back of the radio, plug it into the Lockpick harness, then plug the Lockpick harness in its place on the radio. So simple a caveman could do it.
As for Lockpick, I have nothing but good to say about them. Although I purchased it from Sonic Electronix they were more than willing to RMA it and replace it if it was defective. When I explained that the dealer had said it was the source of a problem that was causing an issue with the CAN-BUS system a Coastal technician called me directly to explain how that was impossible since the device does not communicate on that system. He was even willing to speak directly to the tech or service manager to explain that and gave me his cell phone to have them call him.
While I did get my vehicle fixed under warranty, my main issue is that it took 4 visits and some considerable upset to do so. Had they not been so quick to lay the blame onto the Lockpick the tech might have found the connector issue and fixed it during the first visit. That attitude towards aftermarket equipment got in the way of them doing their job and I have seen it far too many times with dealers, and not just at Chrysler. I like to think most Ram owners are strong enough to stand up for themselves, but the reality is that dealerships do this because it works some percentage of the time. The point of this thread was to let people know that they don't have to put up with it. The Magnuson-Moss act protects us from this kind of crappy behavior, so arm yourself with knowledge and don't be taken advantage of. Simple as that.
2012 Ram 1500 Sport Hemi Crew Cab 4X2
2000 Ram 2500 Laramie Sport V10 Quad Cab 4X4
1996 Jeep Grand Cherokee Laredo 4X4
1989 Jeep Cherokee Laredo 4X4
1986 Jeep CJ7 Laredo 4X4
1979 Dodge Power Wagon 4X4
1975 Dodge Ramcharger 4X4
1974 Plymouth Road Runner
1973 Plymouth Barracuda
1970 Dodge Coronet 440