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sbarbs
 
  Superchips customer service - Posted: 03-07-2012, 09:55 PM
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Post #1

I had some warranty work done on my truck last month and when I got it back they had flashed the computer. This gave me a new Calibration ID. When I tried to reinstall my superchips I received a message saying it needed to be updated and have the Cal ID sent to superchips. I contacted customer service and have been waiting over 3 weeks to get the tune completed. Is this normal for their service? I felt like it should have been done in a few days. Im starting to get annoyed.
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2009 Dodge Ram 1500 QC - 5.7L, Superchips Tuner, Mufflex 14 inch Magnaflow Muffler with Factory Duals, Volant CAI, Catch Can, NGK plugs,180 stat, Transgo Reprogramming kit, Trans. line pressure booster, V6 Electric Fan,Amsoil Synthetics front to back, 5100 Bilstein leveling shocks, Powertrax Limited Slip, XD Spy wheels, Falken Wildpeak A/T tires, Pioneer AVH-P4400DVD, Infinity Component speakers, JL Audio Sub in Q Logic Enclosure, Kenwood 5 channel Amp, Stinger 1.2 Farad Cap, Weathertech floor liners, Debadged.....and more to come....

Future mods: AR Headers, Circle D converter, and 4" Superlift!!
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dmcelhannon
 
 Posted: 03-07-2012, 10:11 PM
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Post #2

We have some SC folks here on DT and I'm sure they'll help. Most of the time, you have to send the tuner in to have this corrected.

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2002 Ram 1500 SLT 4x4 QC ~ 02 Ram 45RFE to Jeep GC TCM 5-45RFE Upgrade - (Nov.01) 4.7L with 85K/3142hrs, Knolton Thunder Cylinder Heads & HO Cams by Sawcut, 4.56 R&P/DTT, SRT-10 Pod w/Dynojet Wideband Commander, 2-speed manual transfer case, Clifford Security System w/Auto Start/Auto Windows, RB1 CD/DVD/NAV Infinity Sound System w/30GB iPod, Offroad Package, 33" BFG T/A KO, Mopar Rear Wheel Liners, EBC Greenstuff Roadsport Brake Pads, K&N w/Airaid Jr Modular Intake Tube, BBK 70mm Throttle Body, AIR_RAM Jet Stream Scoop, PML Diff Cover, ASP Underdrive Crank Pulley, MSD 1.65 Alt Pulley, V8 Lincoln E-Fan, FK-60 E-Fan Controller w/relay, 180 Jet T-Stat, Flowmaster SI/DO Exhaust, Tire-2-Tire Chrome Tuber Step, Line of Fire LED Light Bar, Sylvania Ultra Silverstars, $1600 Oil Pickup Tube

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MGRAM-10
 
 Posted: 03-07-2012, 11:48 PM
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Post #3

Sounds like normal service when SC has issues, they tend to forget all about you when it's not an easy fix, so don't miss those days.
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mindtrip
 
 Posted: 03-07-2012, 11:52 PM
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Post #4

I had a problem with my superchips from my '05. Had to send it in. Took over 3 weeks to get it back after they received it.
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Wish List: JBA Headers - FastmanTB - S&B Intake - Amp PowerSteps - Pure Performance Triple Threat - Circle D TC
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wyat72
 
 Posted: 03-08-2012, 12:17 AM
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Post #5

I have had both good luck (issue fixed in a couple of days) and bad luck (a couple of months) when dealing with SC.
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SilsHemi
 
 Posted: 03-08-2012, 05:12 AM
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Post #6

Send me a PM with your tuner serial. I'll shoot it over to the customer service manager for review.

There are times a calibration build can take time. They bench test it to make sure all functions properly. Remember they are building something new and sometimes that can take time. They certainly don't want to give you something that will ruin your truck. Superchips is conservative this way for good reason.

Sorry you had to wait, but it's for the best.
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Scott@SC
 
 Posted: 03-08-2012, 08:45 AM
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Post #7

Shoot me some info as well, I will look into this personally and work on getting this resolved for you.

Scott
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sbarbs
 
 Posted: 03-08-2012, 03:28 PM
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Post #8

Thank you, any info would be appreciated. They just keep telling me it's not done. My case # is 89470. The person helping me is Robert Kurtz.
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2009 Dodge Ram 1500 QC - 5.7L, Superchips Tuner, Mufflex 14 inch Magnaflow Muffler with Factory Duals, Volant CAI, Catch Can, NGK plugs,180 stat, Transgo Reprogramming kit, Trans. line pressure booster, V6 Electric Fan,Amsoil Synthetics front to back, 5100 Bilstein leveling shocks, Powertrax Limited Slip, XD Spy wheels, Falken Wildpeak A/T tires, Pioneer AVH-P4400DVD, Infinity Component speakers, JL Audio Sub in Q Logic Enclosure, Kenwood 5 channel Amp, Stinger 1.2 Farad Cap, Weathertech floor liners, Debadged.....and more to come....

Future mods: AR Headers, Circle D converter, and 4" Superlift!!
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greychevy
 
 Posted: 03-11-2012, 07:19 PM
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Post #9

What happened to SilsHemi? He's no longer a memeber?
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BACK TO STOCK AND SOLD 9/28/2011! 2006 Black SC 4x4 1500 Dodge Ram w/ hemi, Inertia big valve heads, Comp 268 cam, Circle-D 3000 converter, Pacesetter long-tubes, Black Magic 180 efan, Summit 20% underdrive pulley, 4.56 gears w/ LDS, K&N intake, Diablo programmer with STU custom tune, Sonnax line booster, Trans Go HD shift kit, Spring Clamps, No Cats, 3" dual exhaust w/ Cutouts & Dynomax X-pipe muffler, AEM Wideband, 180 t-stat, 2.5 inch leveling kit, stock powder coated black 17" rims, 35x10.5 super swamper SSRs
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MGRAM-10
 
 Posted: 03-11-2012, 08:18 PM
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Post #10

He must of got fired from superchips so no longer has a purpose here lol
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Scott@SC
 
 Posted: 03-15-2012, 04:15 PM
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Post #11

Sil's never been an employee, just a good advocate for us.

Scott


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Originally Posted by MGRAM-10 View Post
He must of got fired from superchips so no longer has a purpose here lol
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greychevy
 
 Posted: 03-15-2012, 06:14 PM
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Post #12

Quote:
Originally Posted by Scott@SC View Post
Sil's never been an employee, just a good advocate for us.

Scott
You kidding me?!
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Ethan

First & only 4th gen 4x4 in the 12's NA 12.801 @ 103.63
2012 Black SC 4x4 1500 Ram w/hemi Coated 1-7/8" ARH longtubes, Vararam intake, Circle-D 3000, Moe's 87mm throttle body, Mopar V-6 fan, 180 t-stat, 2010 frontend swap/4.56 gears, Diablo trinity w HemiFever tune, AEM Wideband

BACK TO STOCK AND SOLD 9/28/2011! 2006 Black SC 4x4 1500 Dodge Ram w/ hemi, Inertia big valve heads, Comp 268 cam, Circle-D 3000 converter, Pacesetter long-tubes, Black Magic 180 efan, Summit 20% underdrive pulley, 4.56 gears w/ LDS, K&N intake, Diablo programmer with STU custom tune, Sonnax line booster, Trans Go HD shift kit, Spring Clamps, No Cats, 3" dual exhaust w/ Cutouts & Dynomax X-pipe muffler, AEM Wideband, 180 t-stat, 2.5 inch leveling kit, stock powder coated black 17" rims, 35x10.5 super swamper SSRs
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Scott@SC
 
 Posted: 03-16-2012, 09:40 AM
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Post #13

Nope, just a great resource for us with testing applications and advocating our products. His passion is is based solely on how he feels about the product and seeing his contributions come to light.

If it weren't for Sil and a few other key advocates the Advanced Trans Tuning you know today would not have been as impressive as it is.

Scott


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You kidding me?!
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MGRAM-10
 
 Posted: 03-16-2012, 09:55 AM
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Post #14

Ahhhh Sil finally upgraded to a Diablo tuner, I gotcha Scott, that's the only thing that makes sense now
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2010RamR/T
 
 Posted: 03-20-2012, 06:49 PM
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Post #15

Any word on when the updated tune might be available? I had my truck in for some warranty work earlier today, and they updated the PCM. I updated the tuner, but it isn't working with the truck now.
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MGRAM-10
 
 Posted: 03-20-2012, 07:05 PM
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Post #16

The new PCM update sounds like a bad one, I think they are locking the 09-10 rams like the 11-12 rams, there is a guy with a diablo tuner that encountered te same problem
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2010RamR/T
 
 Posted: 03-30-2012, 01:24 AM
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Post #17

Sooo...any updates? I plug my tuner in every couple days, and keep getting told to be patient and wait. I'd like to be able to use it again.
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2010 Ram 1500 R/T
B.T. Raptor Shifter ~ 5000k 50w HID Morimoto projectors ~ 295/50R20 Falkens
Cortex 3950 93-Octane Tune ~ Volant CAI ~ B.T. Catch Can ~ Dynomax Catback Exhaust

2008 Dakota Laramie 4.7 4x4 - Gone - 2006 Ram 1500 Hemi 4x4 - Gone - 2005 Dakota SLT 3.7 4x4 - Gone - 1998 Dakota Sport 3.9 2wd - Sold
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MGRAM-10
 
 Posted: 04-06-2012, 01:28 PM
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Post #18

Quote:
Originally Posted by 2010RamR/T View Post
Sooo...any updates? I plug my tuner in every couple days, and keep getting told to be patient and wait. I'd like to be able to use it again.
You get your tuner up and running again?
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2010RamR/T
 
 Posted: 04-07-2012, 11:38 PM
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Post #19

I last checked it monday or tuesday, and it is still saying to try again later.
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2010 Ram 1500 R/T
B.T. Raptor Shifter ~ 5000k 50w HID Morimoto projectors ~ 295/50R20 Falkens
Cortex 3950 93-Octane Tune ~ Volant CAI ~ B.T. Catch Can ~ Dynomax Catback Exhaust

2008 Dakota Laramie 4.7 4x4 - Gone - 2006 Ram 1500 Hemi 4x4 - Gone - 2005 Dakota SLT 3.7 4x4 - Gone - 1998 Dakota Sport 3.9 2wd - Sold
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2010RamR/T
 
 Posted: 04-10-2012, 10:27 PM
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Post #20

Tried it again today, and there is still no new tune for it
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2010 Ram 1500 R/T
B.T. Raptor Shifter ~ 5000k 50w HID Morimoto projectors ~ 295/50R20 Falkens
Cortex 3950 93-Octane Tune ~ Volant CAI ~ B.T. Catch Can ~ Dynomax Catback Exhaust

2008 Dakota Laramie 4.7 4x4 - Gone - 2006 Ram 1500 Hemi 4x4 - Gone - 2005 Dakota SLT 3.7 4x4 - Gone - 1998 Dakota Sport 3.9 2wd - Sold
287 Enthusiast Member #1337
345 Enthusiast Member #1337
4th Gen Truck Club Member #1337

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