23-23-00 JUN 00 Ignition Key - AD can anyone tell me what the AD says??

[BeaglePig]

Almost a year ago I had my 99 grand voyager ignition key cylinder replaced because I got stuck in a parking lot with an ignition that would not turn with any of 3 keys. The key had not turned several times without some wiggling, and finally just left me stranded. Good thing it was me there and not my wife... I had to have it towed to a local shop that usually has provided my family good service, and about $200 later I had a new cylinder and all was well (I thought). On a 3000 mile trip this summer it started to act up again, just a couple times, but then the symptoms went away and I promply forgot about it.

Just yesterday I was stuck fittling with it for 10 mins in 104 degree heat when it finally clicked over. Some research on this site indicates to me that there is an AD: 23-23-00 JUN 00 Ignition Key - Will Not Turn And/Or Cannot Be Removed;

Now I'm a bit pissed that my local mechanic didn't do any research! I'll never take it to a mechanic without checking here first again!

I cannot find the contents of this AD or what needs to be replaced. It appears, since I can still get the key to turn with some fiddling, that I ought to fix this NOW when I can actually turn the key to remove the cylinder.

Can anyone tell me what the AD: 23-23-00 JUN 00 Ignition Key actually says??? What needs to be replaced??? Or direct me to a site that does??

If I call my local Dodge dealer will they sell me the "kit" or do I need to know what I need??

thanks in advance for help!

[donald7150]

NO: 23-23-00
SUBJECT: Ignition Key Will Not Turn And/Or Cannot Be Removed
DATE: June 30, 2000
OVERVIEW:
This bulletin involves performing one or any combination of the following procedures; cutting a new ignition key, and/or adjusting transmission shifter cable, and/or replacing the ignition lock cylinder and/or replacing the ignition lock housing and switch assembly.

SYMPTOM/CONDITION:
Cannot turn the ignition key when attempting to start vehicle, this condition may be intermittent.
Unable to remove the ignition key from the lock cylinder.
PARTS REQUIRED:
Qty Part No. Description
AR (1) 04778115 Key
AR (1) 05003843AB Cylinder, Ignition Lock
AR (1) 04690523 Assembly, Ignition Switch and Lock Housing


EQUIPMENT POSSIBLY REQUIRED:
Key Cutter such as Pentastar Service Equipment (PSE) IL-MK1-P2627 or IL-ECM100
T-27 Torx Bit
T-25 Torx Bit
T-10 Tamper Resistant Torx Bit
SR-706059 Lock Cylinder Build Kit, Pentastar Service Equipment (PSE)
DIAGNOSIS/REPAIR PROCEDURE:
THIS REPAIR IS COMPATIBLE WITH DAIMLERCHRYSLER'S MOBILE SERVICE PROGRAM AND DOES NOT REQUIRE HOISTS OR OTHER FULL SERVICE FACILITY SPECIAL EQUIPMENT.


SYMPTOM/CONDITION ONE

Ensure the steering wheel is centered and the vehicle is positioned on a level surface.
Disconnect the negative battery cable.
Insert ignition key into the ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
If the key does not turn, remove the key from the lock cylinder and rotate it 180o. Reinsert the key into the lock cylinder and attempt to rotate the key. If the key does not turn skip to Step 14. If the key does turn make a new key.
NOTE: USE THE KEY CODE ON THE VEHICLE INVOICE TO CORRECTLY CUT THE NEW KEY. KEY CODES ARE ALSO AVAILABLE USING THE D.I.A.L. SYSTEM, MAIN MENU OPTION 13.

DO NOT USE A KEY DUPLICATOR TO MAKE THE NEW KEY.

Insert the new ignition key into the ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
If the key turns, remove the key from the lock cylinder and turn it over 180o and reinsert the key into the lock cylinder. Attempt to rotate the key.
If the key turns, repeat Steps 5 and 6 ten times. If the key continues to rotate smoothly the repair is complete. If the key fails to turn smoothly at each rotation attempt, continue to Step 8.
Remove the ignition lock cylinder using the procedure outlined on page 8D-29 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005). DO NOT ATTEMPT TO DISASSEMBLE THE LOCK CYLINDER.
Build a new lock cylinder to the key code on the vehicle invoice, using the instructions in the Pentastar Service Equipment SR-706059 Lock Cylinder Build Kit.
Install the new ignition lock cylinder using the procedure outlined on page 8D-29 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
Insert the new ignition key into the new ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
If the key turns, remove the key from the lock cylinder and turn it over 180o and reinsert the key into the lock cylinder. Attempt to rotate the key.
If the key turns, repeat Steps 11 and 12 ten times. If the key continues to rotate smoothly the repair is complete. If the key fails to turn smoothly at each rotation attempt, continue to Step 14.
Remove the ignition lock housing and ignition switch as an assembly using the procedure outlined beginning on page 19-47 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
NOTE: SKIP STEPS 13 AND 14 OF THE SERVICE MANUAL REMOVAL PROCEDURE SO THE IGNITION LOCK HOUSING AND IGNITION SWITCH ARE REMOVED AS AN ASSEMBLY.

Install a new ignition lock housing and ignition switch assembly, p/n 04690523, using the procedure outlined beginning on page 19-49 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
NOTE: PRIOR TO PERFORMING STEP 2 OF THE SERVICE MANUAL LOCK HOUSING INSTALLATION PROCEDURE, INSTALL THEN REMOVE THE TWO LOCK CYLINDER HOUSING MOUNTING SCREWS INTO THE LOCK HOUSING MOUNTING HOLES TO CREATE THE THREADS IN THE HOLES. FAILURE TO CREATE THE MOUNTING HOLE THREADS PRIOR TO INSTALLATION TO THE STEERING COLUMN MAY CAUSE MISALIGNMENT OF THE LOCK HOUSING TO STEERING COLUMN AND DAMAGE/BINDING OF STEERING COLUMN MAY RESULT.

STEPS 5 AND 6 OF THE SERVICE MANUAL INSTALLATION PROCEDURE FOR THE LOCK HOUSING ARE NOT NECESSARY FOR THIS TSB PROCEDURE.

WHEN PERFORMING STEP 9 OF THE SERVICE MANUAL PROCEDURE USE THE NEW LOCK CYLINDER THAT WAS BUILT IN STEP 9 OF THE SYMPTOM/CONDITION ONE DIAGNOSIS /REPAIR PROCEDURE OF THIS BULLETIN.

Insert the new ignition key into the new ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
If the key turns, remove the key from the lock cylinder and turn it over 180o and reinsert the key into the lock cylinder. Attempt to rotate the key.
If the key turns, repeat Steps 16 and 17 ten times. If the key continues to rotate smoothly the repair is complete.
SYMPTOM/CONDITION TWO

Check the operation of the shift lever. The shift lever should fall freely away from the driver when it is brought up into the Park position.
If the shift lever does not seat fully up and away from the driver the column will not allow the key to be removed.
If binding of the shift lever is discovered, adjust the transmission shift cable using the procedure outlined on page 21-114 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
POLICY:
Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:
Labor Op. No. Description Time
23-41-05-91 Make a New Key 0.3 Hrs.
23-41-05-92 Build a Lock Cylinder 0.6 Hrs.
19-20-75-90 Replace Lock Housing & Ignition Switch Assy 0.8 Hrs.
21-95-06-92 Adjust Transmission Shift Cable 0.2 Hrs.


FAILURE CODE:
Code Description
P8 New Part
XX Service Adjustment

this is the TSB from diamlerchrysler

[BeaglePig]

I would expect the "adjust transmision shifter cable" is probably about where I'm at, considering the ignition cylinder was replaced so recently. Thank you very much for your help. I will report back for those in similar situations.

[donald7150]

no problem, if you need any more info just let me know

[spetethepete]

I seem to be having a similar issue with ours and just had it towed.

Thanks

[JaeZTT]

Does anyone have a guide on how to replace the ignition lock cylinder/switch/housing? My Caravan is parked at a Post Office because the key won't turn. And I would rather not pay $300 for the dealership to do it.

Or do I have to take it to the dealership? On the TSB above, it says the "key code" is needed. "Build a new lock cylinder to the key code on the vehicle invoice, using the instructions in the Pentastar Service Equipment SR-706059 Lock Cylinder Build Kit."

[mfahey]

It's a long shot but try shooting graphite in there. Lock-Ease is a good product that has worked for me in the past.

[mikie1]

I took my key and cylinder out and took it to my local locksmith and he replaced the whole cylinder and rekeyed it to fit my key for $28.00. The new cylinder looked exactly like the one I removed from the van. Chrysler dealer wanted 70.00 just for the repair parts and i would have to replace the guts out of the old cylinder.
It takes a little time to remove the old one , the only thing out of the ordinary would be the tamper proof Torx head screws.